Covid-19: Virtual Services & Sales Start

3rd January 2021

Here is a summary of our operational status during the current Lockdown regulations.


  • Our Services remain AVAILABLE & ACCESSIBLE by phone, email and ONLINE.


  • Our Main Salerooms & Offices are physically CLOSED to the public.


  • Our Auction Sales continue ONLINE ONLY.


  • Collections & Deliveries are ‘Click/Call & Collect/Deliver’ by appointment only from our Marquee, Container & Outbuildings solutions within our Car Parks & Sale Yards. There will be no on-site staff interaction with those that are permitted to Collect or Deliver under the regulations.


  • Logistics businesses such as transport companies, removers, couriers, shippers are essential service providers and they can delivery to or collect from our premises by appointment. Deliveries can be made if this part of your work under the regulations.


  • For Valuations & Auction Appraisals please contact any of our valuation team for advice:

Nationwide Professional Valuation Reports William Gregory MRICS

Bourne Auction Appraisals John Ireland MRICS

Grantham Auction Appraisals Kirsty Young MNAVA

Lincoln Auction Appraisals John Leatt ASFAV

Louth, North Lincolnshire & The Humber Alastair McPhie-Meiklejon FRSA 

Leicestershire & The Midlands Richard Plant MNAVA 

London & South Valuer Colin Young MRICS

Online Auction Appraisals - Please make the most of our FREE online Auction Appraisal Service.


Home Visits

Where possible these are to be avoided and limited to where deemed as an 'essential service'. This includes house clearance and anything that supports the property market. One of our valuation team will call to discuss your exact needs and advise. They will then either ask for images to be forwarded, arrange a Facetime viewing of the items where possible or where absolutely essential arrange a home visit. Please also note we will ask if there have been any cases of COVID-19 in your household, to ensure our well being.

If a member of the team do visit you they will come with a mask, gloves and anti-bacterial gel and we ask that you keep at least 2 metres apart. Where possible we also ask that you stay in another room whilst we look at your items. Please also do not be offended if we turn down your offer of using the restroom, or having a cup of tea, as we are just abiding by the regulations.


House Clearance/Collections

Our full transport department is fully operative but we expect the coming weeks to be extremely busy as we clear the backlog, so please bare with us during this period. Everything takes longer in order to work safer. We will always prioritise high security risk situations for empty properties and deceased estates.

The team will adhere to the government safety regulations on visiting other homes and working/travelling together within close proximity. There is specific guidance as to two people lifting objects within close proximity and as such we are ensuring the same teams of two are working together throughout this period in order to limit the risk as best we can.

When the team visit they will wear a mask and gloves, as well as ensuring they are regularly cleaning their hands with anti-bac gel where properties are empty with soap and water. If you are in a property whilst we collect we ask that you keep at least 2 metres apart from the team. Where possible we also ask that you stay in another room, or outside whilst we collect the goods. It is also advised that you wipe down any surfaces within your home our team have touched, once we have left to limit the risk. Please also do not be offended if we turn down your offer of using the restroom, or having a cup of tea, as we are just abiding by the regulations.


Undertaking Professional Valuations & House Clearance – We continue to serve probate professionals, executors and/or the courts, with a bespoke Private Client service tailored to circumstances. Importantly, all valuations continue to follow RICS Red Book standards & guidelines and will be conducted under direction of an RICS Registered Valuer which will be expected by HMRC for any inheritance tax submission.

Contact William Gregory MRICS on 07872 455883


& Finally

Important Notice for Sale Buyers  - As for the last 157 years, we are selling under our Terms & Conditions of Auction Business. It is imperative that you read these. Of equal importance is that you read the specific and variant sale notes regarding viewing restrictions, bidding options and collecting restrictions. As ever, these are express terms that are binding to the sale contract.

This page remains the place to go for all the latest Coronavirus information and if you are signed up for our emails, make sure you have ticked ‘Newsletters’

We choose not to use Social Media channels such as FaceBook or Twitter to disseminate important information during the current pandemic period.

In a time of information overload – less is more!

Please continue to contact us by email as that is the easiest way for us to stay on top of queries and enquiries.

Kind Regards



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